Touchbase communication

Touchbase Launches Today!

September 10, 2009 -- The Touchbase enhancement is an easy-to-use communication solution developed specifically for the real estate industry. Through the use of several integrated communication interfaces designed for REALTORS® and Brokers, Touchbase will allow Members to communicate easily and effectively with their Brokerage, or directly with other Members (through Touchbase), via cell phone, SMS, pager or email.

This new tool is provided through a button on the TorontoMLS Info Centre. There are no additional costs to either Brokerages or Members to utilize this communication service. See benefits brochure

Opting In or Out of the Touchbase enhancement

To opt-out; do nothing.You can always change your mind later.

Brokerages that opt-out may still have salespersons using Touchbase as a Member to Member communication tool. In other words, if you opt-out as a Brokerage, the appointment button will not appear on your Brokerage listings on TorontoMLS. However, your salespeople can still set-up an individual profile and book appointments through Touchbase to show properties from other Brokerages that have opted-in.

Because of the ability for Touchbase to facilitate communication with all types of devices including email, text, BlackBerry and pagers, one powerful benefit of the system is its ability to record ALL incoming and outgoing communication.

Many Brokerages in other regions using Touchbase have initially run their existing front office software and Touchbase in parallel, giving them the opportunity to smoothly transition.

Note: While Touchbase incorporates the ability to send lockbox codes when confirming a showing, this field can also be used to instruct the requesting salesperson to “call office.” This allows Brokerages that do not want to include a lockbox code in electronic transmissions to have full control.

To Opt-In

1) Send in the TREB application form. See Form

2) The Broker of Record or Manager must activate profiles for their Administration team. See instructions

If you have already sent in the TREB application to opt-in as a Brokerage, all of your Brokerage listings will appear on TMLS with the “Touchbase Appointment” button. This means that when a Member does a TorontoMLS search and is interested in one of your Brokerage listings, they may click the “Touchbase Appointment” button and be expecting a response/confirmation to a showing request. So it is imperative that you activate the administrative profile(s) for your Brokerage in order to receive these requests.


3) Set-up your office preferences, i.e. office hours/holidays, last name/first name preferences. See instructions

4) Direct your Administration team or individual salespeople to activate the personal profiles of the salespersons within your Brokerage.

Additional Administrator training dates

In the TREB Auditorium - One CE Credit, $5.25 GST incl


Sept. 16 from 10:00 – 11:30 am
Sept. 22 from 2:00 – 3:30 pm
Sept. 30 from 2:00 – 3:30 pm


Call Education to register at (416) 443-8108/8128/8149/8153

Touchbase Salesperson training

Sales representative training dates. See dates/locations/times

Touchbase manual for salespersons. See Manual

Additional Tools

Frequently Asked Questions

The following link will take you to the Touchbase website, where information and tutorials can be found: http://www2.touchbaserealestate.com/index.asp